Policies
Return Policy
Ensuring Your Satisfaction
We aim to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, we're here to help.
Eligibility for Returns
- Timeframe: Returns are accepted within 30 days of the purchase date.
- Condition: Items must be returned in their original condition, unused, and in their original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Return Process
- Contact our customer service team at 1-833-948-2502 or support@thesimplescore.com to initiate the return process.
- Upon approval, we will provide you with return instructions.
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method. Please note that it may take additional time for your bank or card issuer to process the refund.
Exchanges
We offer exchanges for defective or damaged-in-shipping items only. If you need to exchange an item, please contact us at support@thesimplescore.com.